FileoFix

Legal

Terms & Conditions.

These terms govern your use of the FileoFix platform — UK company monitoring, intelligence, and automated filing to HMRC and Companies House. Please read them carefully. If you do not accept them, do not use the Service.

Effective: {{EFFECTIVE_DATE}}

1. Parties

These terms are a contract between {{LEGAL_ENTITY}} (company number {{COMPANY_NUMBER}}, registered office {{REGISTERED_ADDRESS}}) (“FileoFix”, “we”, “us”) and the person or organisation that registers for an account or uses the Service (“you”, “Customer”). References to a company include sole-traders and partnerships where relevant.

By registering for an account, clicking to accept, or using the Service, you confirm that you are a business customer acting within the scope of a trade, business, craft or profession, are at least 18 years old, and have authority to bind the organisation you represent.

2. The Service

FileoFix provides a cloud platform for UK company compliance, comprising:

  • Monitoring — following public filings, officers, PSC changes, address changes and related events published by Companies House for companies you add to a watchlist.
  • Filing — AI-assisted preparation of iXBRL accounts, CT600 corporation tax returns, and confirmation statements, with optional accountant review, and direct submission to HMRC and Companies House via their official APIs.
  • Intelligence — extraction of financial and credit signals from public filings and related data sources.

The Service, and the features included in your plan, may evolve. We will not materially degrade features included in your current plan without reasonable prior notice.

3. Accounts & access

Identity is managed through our authentication provider. You are responsible for keeping credentials secure and for all activity under your account. If you believe your account has been compromised, contact us immediately at {{CONTACT_EMAIL_SUPPORT}}.

Access to a company workspace is role-based (owner, admin, accountant, viewer). The workspace owner controls invitations and role assignments. You must ensure that each member of your workspace complies with these terms.

4. Customer responsibilities

You remain legally responsible for every filing made under your account, including the accuracy, completeness and timeliness of information submitted to HMRC or Companies House. FileoFix is a tool that assists with preparation and submission; it does not replace directors’ statutory duties under the Companies Act 2006, the Corporation Tax Acts, or other UK law.

You agree to:

  • Provide information that is accurate, complete and up to date, and to correct any information that ceases to be accurate.
  • Review all filings generated by the Service before approving submission.
  • Only add to your workspace companies for which you are lawfully authorised to file or (for monitoring) lawfully entitled to track on the public register.
  • Keep your billing details current and pay fees when due.

5. Accountant review

Certain plans include review of filings by a qualified accountant prior to submission. Accountant review is an advisory check for apparent errors and plausibility; it is not a statutory audit under the Companies Act 2006 and is not equivalent to an independent audit opinion. A reviewing accountant may identify changes for you to make, but the final decision to submit, and legal responsibility for the submission, rests with you.

Where a plan does not include accountant review, filings are prepared using automated tooling and submitted only with your explicit approval.

6. Filing & government APIs

FileoFix submits filings directly to HMRC and Companies House using their official APIs. Acceptance, rejection or subsequent enquiries in relation to a filing are controlled by HMRC or Companies House. We do not guarantee that a particular filing will be accepted or that a government service will be available at a given moment.

We pass through confirmation receipts and status changes as we receive them. You are responsible for monitoring your statutory deadlines and for responding to any HMRC or Companies House correspondence received by the company.

7. Plans, fees, billing

The Service is offered on a tiered subscription basis, with current plans published on our website. Fees are invoiced and collected by our payment processor. Prices are exclusive of VAT unless stated otherwise; VAT will be added where applicable.

  • Monthly plans renew monthly on the same day of the month (or the nearest earlier day if the month is shorter).
  • Annual plans renew on the anniversary of your first payment unless cancelled.
  • Failed payments may result in suspension of access after a reasonable notice period. See section 17.

We may change plans and fees with reasonable notice. Changes will not apply retroactively to existing paid periods.

8. Refunds & cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

{{REFUND_POLICY}} — for example: No refunds are given for fees paid in respect of a billing period during which one or more filings have been submitted on your behalf. Where you have paid for an annual plan and cancel before any filing has been submitted in that annual period, you may request a pro-rata refund of the unused portion.

Because the Service is supplied to business customers as a digital service for business use, statutory consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not generally apply. If you are a consumer, please contact us before purchasing.

9. Acceptable use

You must not:

  • Submit or cause to be submitted information you know or ought to know is false.
  • Add companies to a workspace in order to file on their behalf without lawful authority.
  • Scrape, crawl, resell, or redistribute data obtained from the Service except as needed for your internal business use.
  • Interfere with the Service, attempt to bypass security controls, or introduce malware.
  • Use the Service in breach of applicable law, including sanctions, anti-money-laundering or data-protection law.

We may investigate suspected breaches. Serious or repeated breaches may result in suspension or termination with no refund of fees paid.

10. Third-party services

The Service depends on third-party providers (including authentication, hosting, payments, email, analytics, error monitoring, banking data connectors, and government APIs). A non-exhaustive list of the providers we use is maintained in our Privacy Policy. We are not responsible for the acts or omissions of these providers beyond our selection and ongoing oversight of them.

11. Intellectual property

We retain all rights in the Service, our software, templates, models, trademarks and documentation. You receive a non-exclusive, non-transferable, limited right to use the Service during your subscription in accordance with these terms. You retain all rights in your own data and in any filings prepared from that data; you grant us a licence to process that data as necessary to provide the Service and to submit filings you approve.

12. Customer data & privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these terms. Where we process personal data as processor on your behalf (for example, personal data relating to company officers, PSCs or employees that you upload), we will do so in accordance with the UK GDPR and, where applicable, a Data Processing Agreement between us.

13. Confidentiality

Each party will keep the other’s confidential information confidential and use it only for the purposes of these terms. This does not apply to information that is public, was already known without obligation of confidence, or is required to be disclosed by law or a competent regulator.

14. Warranties & disclaimers

We warrant that we will provide the Service with reasonable care and skill.

Except as expressly set out in these terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, representations and conditions (express or implied), including fitness for a particular purpose, satisfactory quality and non-infringement. We do not warrant that AI-generated content is error-free or that filings will be accepted by HMRC or Companies House.

15. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by English law.

Subject to the preceding paragraph:

  • Neither party is liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss arising out of or in connection with these terms.
  • Our total aggregate liability arising out of or in connection with these terms in any twelve (12) month period is limited to the fees paid by you to us in that period.
  • We are not liable for penalties or interest imposed by HMRC or Companies House where those penalties arise from information you provided or decisions you made, including your approval to submit a filing.

16. Indemnity

You will indemnify us against third-party claims arising from (a) your breach of these terms, (b) information you submit that is false, misleading or infringes a third party’s rights, or (c) filings you authorise on behalf of a company for which you lack authority.

We will indemnify you against third-party claims that the Service as supplied by us infringes that third party’s UK intellectual-property rights, subject to the liability limits in section 15.

17. Suspension

We may suspend access, in whole or in part, where: (a) payment is overdue after reasonable notice, (b) your use presents a material security or legal risk, (c) a government or upstream provider requires us to do so, or (d) you are in material breach of these terms. Where suspension is for non-payment, access is restored on payment in full.

18. Termination

Either party may terminate these terms for convenience at the end of the current billing period by providing notice through the account settings. Either party may terminate immediately for material breach that is not remedied within thirty (30) days of written notice, or for insolvency events.

19. Data on termination

On termination you may export your data for a reasonable period, typically thirty (30) days. After that period, data is purged in accordance with our retention schedule, subject to records we are required to retain by law (including HMRC record-keeping requirements).

20. Changes to these terms

We may update these terms from time to time. The “Effective” date at the top of this page shows when the current version took effect. Material changes will be notified by email and/or in-product notice. Continued use of the Service after the effective date of a change constitutes acceptance of the updated terms.

21. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of HMRC, Companies House, upstream providers, war, civil unrest, public-health emergency, strike, or act of God, provided the affected party takes reasonable steps to mitigate.

22. General

  • Assignment. You may not assign these terms without our consent. We may assign on notice in connection with a reorganisation or sale.
  • Notices. Formal notices to us must be sent to {{CONTACT_EMAIL_LEGAL}}.
  • Severability. If any provision is held unenforceable, the rest remain in effect.
  • Entire agreement. These terms, any order form, and the Privacy Policy form the entire agreement and supersede prior discussions.
  • Third-party rights. The Contracts (Rights of Third Parties) Act 1999 is excluded.

23. Governing law

These terms and any dispute arising out of or in connection with them are governed by the law of England and Wales.

24. Disputes

The parties will first seek to resolve any dispute by good-faith negotiation. If unresolved within thirty (30) days, the courts of England and Wales have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.

25. Contact

Questions about these terms: {{CONTACT_EMAIL_LEGAL}}.
Everyday support: {{CONTACT_EMAIL_SUPPORT}}.